recent success
The Challenge: The CIO staff of a Global Network Storage Manufacturer recognized the need to take a fresh approach to designing and delivering a strategic program focused on improving their online customer support services.
The role: To engage all key stakeholders and align the key goals, deliverables and expectations. In partnership with the key technical staff, management and partners develop a plan and set of KPI's to track progress in an open and transparent fashion.
The Results: The delivery of an innovative, full service support site based on a progressive content management architecture and a world class search engine that will speed time to information.
Electronic Security Solutions Provider
The Challenge: The CEO and Executive team were committed to proactively preparing the company for the next major phase of growth and customer demand. The goal was to deliver a world class framework of tools and processes that would enable a 360 degree collaborative view of their business from opportunity to service delivery.
The Role: To understand todays challenges and understand the vision of where the team wanted to go. With a solid understanding that vision map out a technology roadmap, a plan, and outline the transformational impacts to the organization.
The Results: We developed a World Class Cloud based architecture that met their financial constraints and built a detailed plan complete with experienced implementation and integration partners that will ensure success.
Consumer Electronics Startup
The Challenge: Complete the product design for an innovative piece of core IP and validate it for the consumer mass market.
The Role: Build the team, the product plan, the product and validate the concept with a recognized customer for potential launch.
TThe Results: An innovative product was developed and supported by a cloud based ecosystem. The concept moved well beyond the original idea to include a direct to home consumer connection. The product was delivered for early validation along with the next stage of investment required for a market launch.